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Dear Mr Steve M. I am writing this letter to commend one of your employees, Frank, who recently installed my living room carpet. He arrived exactly when he said he would and did a beautiful job installing a carpet that had to be replaced due to a careless installation. I was not fully prepared for the carpet to be installed that day, as I had not removed all the furniture from the room. When Frank arrived, he assured me that it was not a problem. I had a couple of heavy pieces that he moved and was able to finish the job quickly and professionally . With the problems that I have had in the past with your company I must say that you have satisfied my complaints. Your employee Frank is an asset to your company and hopefully is treated as so. Thank you P. D. T. | ||
Dear Mr Melker. My name is D. C. and I work for D. R. at I. I. Group. Dan has suggested going to Carpet Depot, as I am moving into a new home. Yesterday, I went to my local Carpet Depot in Wantagh. There, Mr Jerry Scott assisted me when I arrived. He was pleasant, polite, and very friendly. He worked with me for a good twenty minutes before I even mentioned that I work for Dan, who knows you. Being a young, single, female who is doing all of this on my own for the first time, a huge concern of mine is being taken for a ride, so to speak, when it comes to home improvement. Mr. Scott was honest and made sure that I understood everything, and that all of my questions were answered. I can honestly say that I have never experienced such excellent customer care as I did when I met Jerry at Carpet Depot. I would like to thank you in advance for all the courtesy that you have extended to me. I have, and I will continue to, highly recommended your services. You are fortunate to have great employees like Jerry Scott. Thanking you again for everything! Sincerely yours, D. C. | ||
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