Dear Mr Steve M.

I am writing this letter to commend one of your employees, Frank, who recently installed my living room carpet. He arrived exactly when he said he would and did a beautiful job installing a carpet that had to be replaced due to a careless installation.

I was not fully prepared for the carpet to be installed that day, as I had not removed all the furniture from the room. When Frank arrived, he assured me that it was not a problem. I had a couple of heavy pieces that he moved and was able to finish the job quickly and professionally .

With the problems that I have had in the past with your company I must say that you have satisfied my complaints. Your employee Frank is an asset to your company and hopefully is treated as so.

Thank you

P. D. T.

Dear Mr Melker.

My name is D. C. and I work for D. R. at I. I. Group. Dan has suggested going to Carpet Depot, as I am moving into a new home.

Yesterday, I went to my local Carpet Depot in Wantagh. There, Mr Jerry Scott assisted me when I arrived. He was pleasant, polite, and very friendly. He worked with me for a good twenty minutes before I even mentioned that I work for Dan, who knows you.

Being a young, single, female who is doing all of this on my own for the first time, a huge concern of mine is being taken for a ride, so to speak, when it comes to home improvement. Mr. Scott was honest and made sure that I understood everything, and that all of my questions were answered. I can honestly say that I have never experienced such excellent customer care as I did when I met Jerry at Carpet Depot.

I would like to thank you in advance for all the courtesy that you have extended to me. I have, and I will continue to, highly recommended your services. You are fortunate to have great employees like Jerry Scott.

Thanking you again for everything!

Sincerely yours,

D. C.

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