Dear Steve,

Just wanted to complement you and your installers for a wonderful job with my new carpet. The carpet is everything that you promise, the delivery was on time, and the two installers were very professional. Please pass along my complement to the both of them I wish I had caught their names. They are a credit to you. You have my business in the future.

Sincerely, H. D. B.

To Whom It May Concern: March 2, 2007

I am writing this letter on behalf of one of your employees, Phillis. My husband and I have had the pleasure of working with her for the past couple of weeks choosing carpet for our new home. As first time home buyers, purchasing a variety of necessary things can be stressful.

When we walked into the Farmingdale store she greeted us with a pleasant smile and was not pushy, but made it known that she was there to help. She assisted me in choosing a carpet that would be appropriate for the space needed and explained why certain carpets would be best for that area. Needless to say, she put me at ease and I ended up doubling my order.

I am confident that if she was not as graceful as she was I may not have purchased from your company. She was a pleasure to work with and definitely an asset to the Carpet Depot Corporation.

Please feel free to contact me with any questions at 516-XXX-XXXX.

Sincerely, LMC

Dear Steve:

I am writing this letter to commend you on solving my problem with the delivery of a carpet which I had ordered on December 26th. Since you were unable to supply me with my carpet within the time period promised to me, you made up for it by offering me a carpet of better quality for the original price and delivered it to me within one day. It is truly refreshing to work with a company who treats a customer with respect and stands behind their promises. I look forward to do doing business with you again in the future and would be willing to refer my friends and family to you as well.

Thank you again for your cooperation in this matter. You really know how to deal fairly with your customers, and in this day and age customer satisfaction is so often no longer a priority, its good to know that some businesses still have these values.

Sincerely, M. A. D. C.

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